HIPAA Notice of Privacy Practices (NPP)

Purpose.

This Notice describes how medical information about you may be used and disclosed and how you can access this information described as Protected Health Information (PHI).

Please review it carefully.

Our Responsibilities.

  1. Maintain the privacy and security of your PHI

  2. Provide you with this Notice and notify you of material changes

  3. Follow the terms of this Notice

How We Use

and Disclose PHI.

  1. Treatment: Coordinate care and consultations.

  2. Payment: Verify benefits, submit claims, and obtain payment (including through Headway, our billing partner/Business Associate).

  3. Healthcare Operations: Quality assessment, training, audits, compliance.

  4. As Required by Law: Public health, abuse/neglect reporting, law enforcement, court orders.

  5. Serious Threat to Health or Safety: To prevent a serious threat consistent with law.

Your Rights.

  1. Access/Copy: Request copies of your record.

  2. Amend: Ask us to correct incomplete or inaccurate information.

  3. Restrictions: Request limits on use/disclosure (we may not be able to agree to all requests).

  4. Confidential Communications: Request we contact you in a specific way.

  5. Accounting of Disclosures: Get a list of certain disclosures.

  6. Paper Copy: You may request a paper copy of this Notice.

Authorization.

We will not use or disclose PHI for marketing, sale of PHI, or most psychotherapy notes without your written authorization. You may revoke an authorization in writing at any time.

Telehealth and Electronic Communications.

We use secure, HIPAA‑compliant platforms. Email/text may not be secure; see Email & Text Consent for details.

Complaints.

If you believe your privacy rights have been violated, contact info@balancedmatterpsych.com or file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate for filing a complaint.

Contact.

Questions?

Email: info@balancedmatterpsych.com

or Call Us at +1 (413) 305-7340

Privacy Officer:

Jessica Elliot

Boston, MA 02114

Effective Date: September 2025