FAQs

Q: How do I schedule an appointment?
You can schedule online through our secure booking system: Book Here

Q: Do you offer in-person visits?
No. We are a telehealth-only practice, serving patients across Massachusetts through secure video sessions.

Q: What should I expect during my first appointment?
Your first appointment will be a comprehensive psychiatric evaluation. Jessica will review your medical and mental health history, discuss your current concerns, and develop a personalized treatment plan that may include medication management, therapy, or both.

Q: What ages do you see?
We see teens (13+), adults, and older adults (65+). We work exclusively with individuals, not couples or families.

Q: Do you accept insurance?
Yes. We accept most major health insurance plans in Massachusetts through Headway’s billing platform.

Q: Do you offer self-pay?
At this time, we do not offer self-pay. All sessions must be billed through an accepted insurance provider.

Q: Where can I see which insurances are accepted?
You can view the most up-to-date list of accepted plans above, or visit Jessica Elliot’s profiles directly:

• [Headway profile]

• [Tebra profile]

• [Psychology Today]

Q: How do I know if my insurance is covered?
When you schedule your first appointment, Headway verifies your insurance for you. We’ll confirm your coverage before your first session.

Q: What forms will I need to complete before my first appointment?
Before your first session, you’ll receive a secure link to complete your intake forms online. These typically include:

• Patient information and demographics

• Medical history and current medications

• Consent for telehealth and treatment policies

• Insurance information

Completing these forms in advance helps us make the most of your session.

Q: How do I request a medication refill?
Refill requests must be submitted through our secure patient portal or during your scheduled appointment.

Q: Can I get a refill without an appointment?
Medication management requires regular follow-up. Refills are not guaranteed without a scheduled visit. For most patients, follow-ups are scheduled every 1–3 months depending on treatment needs.

Q: How long does it take to process a refill request?
Please allow 2–3 business days for processing. To avoid delays, request refills at least one week before running out of your medication.

Q: What if I need my medication urgently?
If you are running out of medication, please contact us immediately. We’ll do our best to expedite your request, but same-day refills are not guaranteed.

Q: Can my pharmacy send a refill request?
Yes. Your pharmacy can send refill requests directly to our office, but approval still requires a timely follow-up appointment.

Q: How do I get support outside of my appointments?
You can contact us by phone or email during business hours for non-urgent questions about scheduling, billing, or treatment follow-ups.

Q: Do you offer emergency services?
No. We do not provide emergency or crisis services.

⚠️ If you are experiencing a medical or psychiatric emergency, please call 911 or dial 988 for the Suicide & Crisis Lifeline.

Q: What’s the best way to contact Balanced Matter Psychiatry?

• Phone: +1 (413) 305-7340

• Email: info@balancedmatterpsych.com

• Online: Use our [Contact Form] or [Schedule Online]

Q: Do you provide services in Spanish?
Yes. All services are available in English and Spanish. Jessica is bilingual and provides culturally responsive care for Hispanic/Latino patients.