Patient Rights and Responsibilities, Nondiscrimination Notice, Accessibility Statement,
Records Request & Release of Information (ROI)
Patient Rights & Responsibilities.
Understand your rights to respectful, private, and culturally sensitive care, and your responsibilities as a patient.
Your Rights.
Respectful, non‑discriminatory care in your preferred language (Spanish available)
Privacy and confidentiality per HIPAA
Participation in treatment planning; right to second opinions
Access to your health information
Your Responsibilities.
Provide accurate information and updates
Keep appointments or cancel with proper notice
Use secure portals for sensitive communications
Contact.
Non‑Discrimination Notice (Section 1557)
& Language Assistance
Balanced Matter Psychiatry complies with applicable federal civil rights laws, including Section 1557, and does not discriminate based on race, color, national origin, age, disability, sex, gender identity, or sexual orientation.
Language Assistance:
Free language services are available. For Spanish, we provide care directly. For other languages, interpreter services can be arranged.
Contact:
Email [ info@balancedmatterpsych.com ]
or Call Us: +1 (413) 305-7340
Aviso en Español (resumen):
Proporcionamos servicios de interpretación sin costo. Si necesita ayuda en su idioma, comuníquese con:
Envíanos un correo: info@balancedmatterpsych.com
Llámanos: +1 (413) 305-7340
Accessibility Statement (ADA/WCAG)
We strive to ensure our website is accessible and usable for everyone and aim to meet WCAG 2.1 AA standards.
If you experience difficulty, please email info@balancedmatterpsych.com or call +1 (413) 305-7340 so we can help and improve.
Minors Policy (Consent & Confidentiality)
Services for minors require consent from a parent/guardian, except as permitted by Massachusetts law.
We discuss confidentiality with minors and guardians, including safety exceptions.
Records Requests & Release of Information (ROI)
How to request your records or authorize us to share with another provider. Typical timelines and fees (if any) per law.
STEP 1: Submit requests via email to info@balancedmatterpsych.com
STEP 2: Await response - if there is urgency, please call us at +1 (413) 305-7340. We respond within legally required timeframes.
STEP 3: You may request electronic or paper copies. Reasonable, cost‑based fees may apply where allowed by law.