Privacy Policy

Balanced Matter Psychiatry ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, complete online forms, or receive clinical services via telehealth in Massachusetts.

Scope.

  1. Website Data (non‑PHI): Information collected through this website (e.g., cookies/analytics, contact forms).

  2. Protected Health Information (PHI): Information related to your care is governed by our HIPAA Notice of Privacy Practices (NPP), not this Privacy Policy. See /hipaa-notice.

Information We Collect.

  1. You provide: contact info, appointment requests, messages, forms.

  2. Automatically: IP address, device/usage data, cookies, basic analytics.

  3. From partners: We use Headway for insurance eligibility, scheduling, and billing. Headway may collect data directly when you interact with their systems.

How We Use Information.

  1. Deliver and improve the website and services

  2. Respond to inquiries and schedule appointments

  3. Verify insurance and process payments through Headway

  4. Comply with legal/regulatory requirements

Cookies and Analytics.

We may use cookies and analytics tools to understand website performance. You can adjust browser settings to manage cookies. Analytics data is not used to make medical decisions.

Types: essential, performance/analytics, preferences

Managing cookies: browser settings; opting out of analytics where available

Sharing and Disclosure.

  1. With service providers (e.g., hosting, analytics) under confidentiality obligations.

  2. With Headway for insurance eligibility and billing. Headway acts as a HIPAA Business Associate to the practice for PHI processed on our behalf.

  3. As required by law (e.g., court orders) or to protect rights/safety.

  1. We do not accept friend/follow requests from current or former patients on our providers’ personal websites/social media accounts.

  2. Do not use social media direct messages for clinical or urgent communications.

  3. Public reviews may compromise your privacy; we cannot acknowledge a treatment relationship online. Contact us privately for concerns.

Social Media &

Public Reviews Policy.

Email, Text & Portal Communications Consent.

  1. Email/text are convenient but may be less secure than the patient portal.

  2. Use the patient portal for PHI whenever possible.

  3. Provide your preferred contact methods; notify us of changes.

Data Security.

We use administrative, technical, and physical safeguards appropriate to the sensitivity of data. No method of transmission or storage is 100% secure.

Your Choices.

  1. Update or correct contact info by emailing info@balancedmatterpsych.com.

  2. Limit cookies via browser settings.

  3. For PHI rights (access, amendments, restrictions), see /hipaa-notice.

Children’s Privacy.

Our website is not intended for children under 13. Clinical services for minors require parent/guardian consent; see Minors Policy.

Changes.

We may update this Privacy Policy. The "Last Updated" date will reflect changes.

Contact.

Questions?

Email: info@balancedmatterpsych.com

or Call Us at +1 (413) 305-7340

Last Updated: September 2025